Subscribing is easy! You can click on “Subscription” in the header of our website, or click on “Get Started” in our home page. Registration is quick, easy and your experience is customized to your preferences!

You can update your information anytime by clicking on “My Account” in the header of our website.

Yes, we take your privacy and personal information very seriously. Please visit the following link to view our full privacy policy: https://shop.upmeals.ca/privacy-policy/.

Easily pause your subscription, skip a week or cancel your subscription with one-click in the ‘My Account’ section of our website.

Subscribing to our weekly meal program has numerous benefits versus a one-time purchase. UpMeals subscribers have access to the following additional benefits, including:

• • Up to 15% discount on the total price of your meals
  • Receive recurring deliveries of your UpMeals meal program, no need to place orders each week. 
  • Early access to special programs, discounts and exclusive meals
  • Receive occasional extra treats and surprises in your meal subscription boxes
  • Receive the full benefit of our chef designed, nutritionist approved meal solutions by ordering a daily or weekly program.
  • Free shipping
  • Easily adjust your program, skip a week, flex your meals up or down to suit your needs any time. Cancel within 1 click in your account.

UpMeals subscribers gain access to numerous rewards including occasional complimentary treats, discounts, access to exclusive meals and more!

UpMeals subscribers can save up to 15% on the cost of their meals, and also gain access to exclusive promo codes, special meals and offers not available to one-time purchasers. We also do seasonal promotions or discounts throughout the year. Subscribe to our newsletter for all the latest news!

Of course! You may select a one-time taste of UpMeals when selecting your meal preferences. Keep in mind, weekly subscribers enjoy cost savings, special meals and much more!

Our meal plans are curated automatically based on your preferences to make eating well a hassle free experience! If there are specific meals you’d like to include or want to avoid, you can always leave a specific note in your account when placing your order. A reminder, you can always update your meal preferences any time in the “My Account” section of our website.

Yes! You can add multiple meal plans to your Cart and check them out all at the same time. Each meal plan either be a “One-Time Taste” or “Weekly Subscription” can have different lengths, preferences and meal types. This way, you can order different UpMeals plans for everyone in your household! You can choose to order multiple of the same meal plan by increasing the “Quantity” in your cart. You can add another meal plan directly from your cart, or by selecting “Add another meal plan” after entering your first selection.

For a comprehensive guide of our privacy policy, kindly go through this link: https://shop.upmeals.ca/privacy-policy/.

If your order is scheduled for local delivery, it will be delivered between 9am-5pm PST on your scheduled delivery day.

For shipping orders, it will be shipped via Overnight Express and will arrive between 10am-5pm in your local time zone.

If you are located in the Greater Vancouver area, your meals will be shipped via ground courier, and will arrive on either Monday or Thursday, depending on the meal plan you’ve selected. 

If you’re located outside of the Greater Vancouver area, your meals will be shipped securely and safely via insulated overnight express delivery. Your meals will arrive on Tuesday or Friday, depending on the meal plan you’ve selected.

You can change the delivery address up to 24 hours before your order is shipped. Please contact our customer service team via livechat, or by email at support@upmeals.ca to change the address after you’ve placed an order.

For orders in the Greater Vancouver area, we offer direct delivery. For other areas, orders are packaged and shipped via Overnight Express. All orders are securely packed in insulated boxes with ice packs to ensure freshness and stability.

UpMeals provides local delivery to the following areas:

• • Vancouver
  • North Vancouver
  • West Vancouver
  • Burnaby
  • Richmond
  • New Westminster
  • Surrey
  • Delta
  • Coquitlam
  • Port Coquitlam
  • Port Moody
  • White Rock

Our ice packs are rated to keep products chilled for up to 48 hours in most conditions during shipping. If there has been a delay in your delivery, or if our shipping provider has been unable to successfully deliver the package within 48 hours, we recommend discarding the products. Please contact our customer service team directly via live chat or by email at support@upmeals.ca to report a missed delivery.

Please contact our customer service team via email at support@upmeals.ca in the event you have received damaged products during a delivery. Our customer service team may ask you to send photos of the damaged products prior to issuing refunds.

Placing your order is easy! Simply select the meals and plan that work for you, and follow the instructions to enter your information and complete your payment. Once your payment is completed, you’ll receive a confirmation email with your order details!

Your order can be cancelled anytime before 11:59pm PST on Friday, which is our order processing cut off. Please contact our customer service team via live chat or by support@upmeals.ca if you would like to cancel your order.

Upon successfully completing your order and payment, you’ll receive a confirmation email with your order details and order number.

UpMeals provides several options to customize your meal plans, including selecting the type of meals you’d like to receive (breakfast, lunch, dinner) and selecting dietary preferences. You can change the frequency of your service and pause, skip or cancel anytime.

Please view our sustainability commitments and full details about how to recycle or compost your materials.

Yes! We accept all major credit cards.

Yes, you may use a registered PayPal account to pay for your subscription meals.

Please try your transaction again and ensure you have sufficient funds available on the card to process your transaction. If the problem persists, please contact your financial institution.

Our meals come in a variety of portions and sizes depending on the item type. On average, entrees are between 350-400 g, salads are between 250-300 g, and wraps are between 275-325 g in total weight. All of the weights, macros and nutritional information can be found beside the description of each product on our site.

UpMeals sources high quality, natural ingredients from local suppliers whenever possible in its production. While we don’t use exclusively organic ingredients, we always aim to source the highest quality seasonal products available.

UpMeals provides a wide range of products encompassing various dietary requirements and restrictions such as wheat free, dairy free, plant-based, soy free, etc. You can view a complete list of all ingredients and allergens for each product on our website to determine if it’s the right fit for your needs.

All of our cold-pressed juice products are raw and unpasteurized. The juices are sealed using technology called HPP (high pressure processing) which uses water pressure to extend the shelf life and safety without adding heat or preservatives. Your cold pressed juice products will last for up to 60 days under refrigeration if they have not been opened.

Yes! All of our meal product listings contain detailed nutritional fact panels which include ingredients, macro nutritional information and common allergens.

All UpMeals products are produced and shipped fresh! We never freeze our meals. The meals you receive through your UpMeals subscription will have been made fresh merely hours before being shipped to you.

UpMeals is located in Vancouver, BC. We maintain an office headquarters and a HACCP compliant production facility where the meal products are made. here!

Our customer service representatives can be reached through our website during business hours via live chat. You can also email inquiries to us directly at support@upmeals.ca.

All of our products are available to view in our weekly menu section located here (our menus rotate weekly):  https://shop.upmeals.ca/weekly-menu/